Webroot SecureAnywhere Internet Security Complete review: Protection needs improvement

Webroot SecureAnywhere Internet Security Complete ($52 for one year of protection on up to five PCs) offers an intuitive interface, very fast system scans, and a mobile security component. Unfortunately, it falls short where it counts: protection.

In our real-world (zero-day) tests, Webroot blocked just 82 percent of Web and email threats and unknown viruses—a comparatively weak showing, considering that half the suites in our roundup nailed all of them, and two others stopped 98 percent of the attacks.

Webroot did a better job of protecting against known malware (arising within 30 days of the testing), successfully blocking 99 percent of attacks. Microsoft Security Essentials blocked just 93 percent of known malware attacks). However, most of the other security suites in our roundup successfully blocked 100 percent of known malware attacks.

Webroot's polished, touchscreen-friendly interface is one of the highlights of its suite.

Webroot SecureAnywhere was overzealous in denouncing benign files as security risks, too. In our usability tests, the program flagged five legitimate programs (out of thousands tried) as dangerous.

Performance is a bright spot: Webroot SecureAnywhere earned a score of 0 on this measure, meaning that it won’t add any discernable time to your PC startups and shutdowns.

Once you’ve input your product keycode, installing Webroot SecureAnywhere becomes a one-click process. The main window is attractive and easy to understand at a glance. The entire window tints green if you’re protected, orange if you’re semi-protected, and red if you’re unprotected. In case that approach is too subtle for you, Webroot also posts a large banner that can be green, orange, or red, as well as a green checkmark, an orange exclamation point, or a red ‘x’ to reinforce your protection level.

The main window is divided into three sections. A white box under the protection-status banner shows scanning and subscription stats. Underneath that is a message and alert box with a quick link to Webroot’s online support site. To the right are several feature menus that you can tap to expand and gain access to some settings.

The clean, touchscreen-optimized interface is full of tappable buttons, tiles, and toggles. Clicking the Advanced Settings button will take you to a slightly less touchscreen-friendly menu. Webroot uses minimal jargon to explain most of the settings and features, and the menu is thoughtfully organized to make finding things easier.

If you have lots of PCs to protect, you’ll appreciate Webroot’s pricing structure, which covers up to five PCs for a year for $52.

Webroot is a breeze to install and it’s fairly user-friendly, but its protection falls a bit short of the competition’s. And when most of the suites we tested turn in fantastic performance, good just doesn’t cut it.

Sarah is a freelance writer and editor based in Silicon Valley. She has a love/hate relationship with social media and a bad habit of describing technology as "sexy."
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Webroot SecureAnywhere Essentials Review: Fast Security Suite Falls Short in Cleanup

Although Webroot Secure Anywhere Essentials 2012 ($80 for one year, three PCs as of January 29, 2012) finished toward the back of the highly competitive pack in our 2012 roundup of security suites, Webroot's newest offering shows lots of promise. SecureAnywhere represents a complete overhaul of Webroot's product line, with a brand-new interface and new internals to go along with it. The package is fast, and it's good at catching malware before the invader reaches your PC, but a higher-than-average false-positive rate and disappointing system-cleanup results keep it from ranking any higher.

Webroot's new offering is effective at stopping brand-new malware, as it blocked 96.2 percent of attacks in our real-world malware detection tests. That result pegs it right around average in this year's tightly bunched field. It also detected 99.49 percent of known malware samples--that's a better-than-average outcome, though a little short of the best performers, some of which detected over 99.99 percent of samples.

In a couple of areas, however, the Webroot suite struggled: For instance, it mistook 11 known safe files (out of a pool of over 250,000) as being potentially malicious. Although that is quite low percentage-wise, it was the poorest false-positive showing of the suites we looked at this year.

More worrisome was its inability to clean up malware that has already infected a PC: Webroot's package detected 60 percent of active malware infections, and managed to render just half of the infections inert. On both fronts, that was the poorest showing of our test group; the majority of the 2012 suites we evaluated were able to detect and disable all active malware infections on our test system. According to Webroot representatives, the company recently made some changes to the way its software cleans up malware infections that it says should improve matters. That said, we were unable to retest Webroot's claims of improved performance as of press time.

Webroot says that its new cloud-based SecureAnywhere suite is lightweight, and won't hog system resources. For the most part, that claim held true in our testing, as SecureAnywhere was the overall winner in our system-speed tests. Its impact on PC performance was minimal: It added less than half a second to PC startup time (as compared to our test PC with no antivirus installed), and it barely slowed file-download and file-copy operations.

Scan speeds were equally impressive. Webroot's suite completed our on-demand scan test--which shows how long a suite takes to check 4.5GB of files in a manually initiated scan--in a scant 59 seconds. That was easily the fastest time we saw in this particular test, and it was a full minute better than the average for the suites we looked at. The on-access scanner--which kicks off when you open or save files to disk--tore through 4.5GB of data in 2 minutes, 4 seconds, finishing 30 seconds faster than its nearest competitor. To put that latter test into context, the average completion time for the suites we evaluated was 4 minutes, 48 seconds.

We like Webroot's revised interface, too. Installation is a breeze--open the installer, enter your license key, and then click 'Agree and Install'. Once installed, the software will check your PC for malware. The main interface is nicely laid out: Five tabs along the left side of the main window let you access the suite's main features. The advanced settings screens can be a little technical in spots, but they too are well organized.

Despite its low ranking, Webroot's new product line offers a lot to like, and we look forward to seeing it develop over time. But should you buy it right now? If you're an existing Webroot user, Secure Anywhere Essentials 2012 is a definite improvement. For users of other products, we can't give Webroot SecureAnywhere a recommendation just yet. Nevertheless, if Webroot sorts out its malware-disinfection issues, SecureAnywhere might just turn into a real contender.

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