Microsoft Patents Phone Case That Responds to Your Touch

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From Laptopmagazine. Product reviews and advice for best reference

Google Responds to Apple’s Victory Over Samsung

In the wake of Apple’s blockbuster legal victory over Samsung, experts were quick to call the ruling a major blow against the Android ecosystem as a whole. Here on Laptopmag.com, analyst Avi Greengart said Microsoft — not Apple — could emerge as the biggest winner, while a cornucopia of commentary articles across the Web pondered what the ruling could mean in Apple’s battles against HTC, Motorola and others. Is this the beginning of the end for Android?

As the weekend progressed, Google’s silence about the case was deafening. Then, late Sunday night, the company released an official statement to several industry publications.

Unfortunately, Google didn’t say much. Here is the statement in its entirety:

The court of appeals will review both infringement and the validity of the patent claims. Most of these don’t relate to the core Android operating system, and several are being re-examined by the US Patent Office. The mobile industry is moving fast and all players — including newcomers — are building upon ideas that have been around for decades. We work with our partners to give consumers innovative and affordable products, and we don’t want anything to limit that.

Compare that to Samsung’s strongly worded statement:

Today’s verdict should not be viewed as a win for Apple, but as a loss for the American consumer. It will lead to fewer choices, less innovation, and potentially higher prices. It is unfortunate that patent law can be manipulated to give one company a monopoly over rectangles with rounded corners, or technology that is being improved every day by Samsung and other companies. Consumers have the right to choices, and they know what they are buying when they purchase Samsung products. This is not the final word in this case or in battles being waged in courts and tribunals around the world, some of which have already rejected many of Apple’s claims. Samsung will continue to innovate and offer choices for the consumer.

One thing is for certain: the appeals process should sure be interesting… as should Apple’s next move if the verdict is upheld.

Via The Verge and BBC

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Dell Responds to Support Sweepstakes Uproar: We Need to Get Better

Following our report on Wednesday about Dell Support using fake sweepstakes to hawk warranties, a number of other outlets jumped on the story. Today, Dell responded to the controversy by posting a public mea culpa on its corporate blog. 

“The problems Laptop Magazine faced while trying to get basic support simply should not have happened,” Dell Chief Blogger Lionel Menchaca wrote on the Direct2Dell blog.

Menchaca also wrote that the he checked with the support team leaders and verified that they do not “tolerate the use of daily drawings or other one-time offers as part of the support process.” He said that the company has reminded its support techs of this policy and continues to investigate the incident where an undercover LAPTOP reporter called support and was told he won a daily drawing that let him purchase a $500 extended warranty for the low price of $317. Dell is also offering refunds to customers who purchased a warranty as a result of a sweepstakes offer and want their money back.

Despite the apology and promise not to use the sweepstakes tactic, Menchaca said that the company has always and will continue to market extended warranties and hardware upgrades to users who call for support. “It is true that our support agents are encouraged to provide details regarding warranty extensions in those situations when customers are near the end of their warranty period or are outside the scope of their hardware limited warranty,” he wrote. 

Menchaca also wrote that Dell’s support reps should have provided better answers to our questions and provided bullet links to answers about how to use finger swipe on the touchpad, how to back up using Dell DataSafe and how to improve battery life. He also provided a prominent link to the Warranty to show that software issues are not covered. 

In our tests, Dell’s web and social-media support were solid, but a set of links wouldn’t help someone who called for tech support on the phone, and that’s where Dell fell way short. Hopefully, Dell will take this opportunity  to improve the quality of its phone response. We’ll be watching.

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